Frequently asked questions

Because we don’t hold stock: every piece is made when you order it, and almost all of them are personalised. A quote first avoids misunderstandings about price, lead time and shipping.

Between one and eight weeks, depending on the piece. Approximate lead times by product family are on the “How it works” page. We give you the exact time before you confirm.

No. A single piece is an order. For wedding favours or events (keyrings, brooches, ring holders) we offer quantity pricing.

Yes, if it’s crochet, wood, paper or felt. Tell us about it in as much detail as possible (dimensions, colours, a reference photo) from the contact page.

Colours on almost everything; names and dates on boxes, wall art, notebooks, signs and ring holders; photos on albums and wall art; and amigurumi made from a photo of your pet or a character.

Yes. Send us two or three photos (front, side and full body) and we’ll tell you the size, price and lead time. It’s one of our most frequent commissions.

For highly personalised pieces we send you a photo before finishing it, so you can confirm.

Across Europe, with tracking. The cost depends on the destination and parcel size, and is included in the quote.

We send you the options in the confirmation email. Nothing is charged until you accept the quote.

Non-personalised pieces, yes, within 14 days and in their original condition. Personalised pieces, no, unless there is a manufacturing defect, in which case we remake or refund.

Yes. Without the price, and with a handwritten card if you tell us the message.

100% cotton yarn and fibre stuffing. The eyes are embroidered or safety eyes depending on the age of the person it’s for; let us know if it’s for a baby.

By hand, in lukewarm water with mild soap, without wringing. Dry flat, out of direct sun.

Yes, sanded and finished with water-based paint or varnish. Clean with a dry cloth.